The work behind the opportunity
Define the job, the authority and the exception.
A useful proposal connects the technical work with the result your organisation needs. Explore the parts of this service that make the difference.
01Define the agent's job
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Describe the trigger, information inputs and permitted end state. Separate preparation from execution and identify actions that require approval. A bounded job gives providers a practical basis for choosing tools and describing where human judgment stays involved.
02Design the handoffs
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Ask how the workflow will authenticate, call business systems and handle incomplete or conflicting responses. Compare approval steps, duplicate prevention, failure recovery and escalation. These are part of the service, not optional details after the demonstration.
03Make operation observable
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Define useful records of what the workflow attempted and what actually happened. Include evaluation, monitoring, ownership and a way to pause or change the workflow. Your team should understand how the service behaves when the normal path does not apply.